Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would...
12 KB (1,198 words) - 09:39, 11 September 2024
Fred Reichheld (section Net promoter score)
"promoters" who give scores of 9 or 10, "passives" who give scores of 7 or 8, and "detractors" who give scores of 6 or below. The net promoter score is...
8 KB (899 words) - 16:28, 23 June 2024
Q Score at the time was 56, while Larry Ellison and Scott McNealy each received a Q Score of 6. Cloze.com Commun.it Engagio Klout Net promoter score PeerIndex...
8 KB (809 words) - 16:23, 22 September 2024
measures customer loyalty using a 3-point scale and is based on the Net Promoter Score (NPS) methodology developed by Fred Reichheld. The 3 point survey...
4 KB (530 words) - 08:15, 12 March 2024
two primary methods of gathering feedback are customer surveys and Net Promoter Score measurement, used for calculating the loyalty that exists between...
13 KB (1,496 words) - 07:10, 23 September 2024
these customers or, at least not all of them. Is the Net Promoter Score (NPS) enough? Net Promoter The Loyalty Effect Relationship marketing "ING Direct...
5 KB (600 words) - 23:42, 15 November 2023
Australia's Big Four banks. ING scores favourably with customer satisfaction and has the highest net promoter score of any major financial institution...
17 KB (1,609 words) - 05:30, 21 May 2024
claimed it was the company's most popular smartphone, based on the Net Promoter Score. When asked in November 2016, Pei said the reason for the upgrade...
20 KB (1,421 words) - 23:28, 16 August 2024
per call for resolution), and business outcome metrics (e.g., Net Promoter Score®, Net Retention Index). For example, research shows for every 1% improvement...
9 KB (1,220 words) - 12:08, 16 May 2024
a series of the works of Shakespeare published by Penguin Books Net promoter score, in customer relations Neutral Paralympic Athletes at the 2024 Summer...
2 KB (271 words) - 16:56, 30 August 2024